Customer Grievance Redressal Policy

With Solis Insurify IMF Pvt. Ltd., we believe that transparent, efficient and customer-oriented service is the key to a successful insurance experience. Our services, policies and processes are designed to meet your needs and we take complaints seriously and try to resolve them quickly.

Objective

Our grievance redressal policy is designed to:

Ensure prompt and fair resolution of customer complaints.
Maintain transparency and accountability in our communication.
Strengthen customer trust and satisfaction.
Observe all IRDAI and other legal and regulatory requirements.

What is a Grievance?

A grievance is any kind of dissatisfaction or complaint that a customer may have regarding:

Insurance advice or product information
Documentation or claims process
Service quality or delays
Miscommunication or unethical conduct

How to Register a Grievance

You can raise your concern through any of the following channels:

Email

Send your complaint to:

grievance@solisinsurify.com

Phone

Call our customer care:

+91 9899476000

Timings: 10:00 AM – 6:30 PM
(Monday to Saturday)

Online Form

Visit our website and fill the form:

www.solisinsurify.com/grievance-policy

Postal Mail

Address your complaint to:

Grievance Redressal Officer
Solis Insurify IMF Pvt. Ltd
Ground Floor, Plot No 127, Sector 44, Gurugram, Haryana, 122003

Our Redressal Process

Acknowledgement

We will acknowledge your complaint within two working days of receipt.

You'll receive a confirmation email or SMS with a unique reference number for tracking your complaint.

Our team will thoroughly investigate your concern and work towards finding the best resolution.

Investigation & Resolution

Your complaint will be reviewed and investigated thoroughly. We aim to resolve all complaints within 15 working days.

Escalation (If Unsatisfied)

If you're not satisfied with the initial resolution, you may escalate the matter to our Grievance Redressal Officer.

Our escalation process ensures that your concerns receive attention at higher levels if needed.

Grievance Redressal Officer

If you're not satisfied with our initial response, please contact our dedicated Grievance Redressal Officer who will personally review your case.

grievance@solisinsurify.com

+91 9899476000

Our Commitment to You

Solis Insurify IMF Pvt. Ltd believes in customer trust & satisfaction are at the heart of our services. We continuously work to improve our processes and ensure your voice is heard and respected.

Need Help?

For any support or queries, reach out to us at support@solisinsurify.com.
We’re here to serve you better — always.